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Privacy Policy

Last updated: 8/5/25

Who We Are

The Mindful Mouthful is a social enterprise operated by Clements Centre Society, a registered charity located at 5856 Clements Street, Duncan, BC V9L 3W3. You can contact us at mindfulmouthful@clementscentre.org or +1 250.746.4135 ext. 226.

Information We Collect

Information You Provide

  • Contact Forms: Name, email address, phone number (optional), subject, and message content
  • Partnership Inquiries: Business name, contact name, email, phone, business type, location, product interests, and messages
  • Order Information: Name, email, phone number, order details, delivery preferences
  • Payment Data: Processed securely by Stripe (we do not store credit card information on our servers)

Information Collected Automatically

  • Technical Data: IP address, browser type and version (user agent), device information
  • Usage Data: Pages visited, time spent on site, referring websites
  • Cookies: Session cookies for cart functionality, analytics cookies

How We Use Your Information

  • Process orders: Fulfill your bakery orders and arrange pickup/delivery
  • Payment processing: Complete transactions securely through Stripe
  • Respond to inquiries: Contact forms and partnership requests
  • Order management: Track order status and communicate delivery details
  • Improve our website: Analytics to understand how visitors use our site
  • Legal compliance: Meeting our obligations under Canadian privacy and tax laws

Information Sharing

We do not sell, trade, or share your personal information with third parties except:

  • Payment processing: Stripe processes payments securely and maintains their own privacy policy
  • Service providers: Email hosting, website hosting, and analytics services
  • Legal requirements: When required by law or to protect our rights
  • Business transfer: In the event of a merger or acquisition

Data Retention

  • Order information: 7 years for tax and business record purposes
  • Payment records: Managed by Stripe according to their data retention policies
  • Contact inquiries: 2 years for customer service purposes
  • Analytics data: Anonymized data retained for website improvement
  • Technical logs: Up to 2 years for security and troubleshooting

Your Rights

Under BC privacy laws (Personal Information Protection Act) and Canadian privacy laws, you have the right to:

  • Access: Request a copy of personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Complaint: Lodge a complaint with the Privacy Commissioner of Canada

Cookies and Tracking

Our website uses:

  • Essential cookies: Required for shopping cart and form functionality
  • Analytics cookies: Google Analytics to understand site usage
  • CSRF tokens: Security measures to protect against cross-site attacks

You can disable cookies in your browser settings, but this may affect website functionality.

Security

We implement appropriate security measures to protect your personal information, including secure data transmission and storage. However, no internet transmission is completely secure.

Third-Party Services

Our website uses the following third-party services:

  • Stripe: Payment processing (subject to Stripe's Privacy Policy)
  • Google Analytics: Website usage statistics (if enabled, subject to Google's privacy policy)
  • Social media widgets: Instagram and Facebook links (subject to their privacy policies)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission (HTTPS/SSL encryption)
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Employee training on data protection

Important: While we take reasonable steps to protect your information, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security of your personal information transmitted to or stored on our systems.

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

  • Investigate and contain the breach promptly
  • Notify affected individuals as required by applicable privacy laws
  • Report to relevant privacy commissioners where legally required
  • Take steps to prevent similar incidents

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Privacy Officer

For privacy-related questions, contact our Privacy Officer at: mindfulmouthful@clementscentre.org